Terms of service

These terms are an agreement between you and Manorama LLC, a company formed in Delaware that operates ARVSignal (“ARVSignal”, “we”, “us”). They cover the website, the free calculators, the application and the reports it produces (together, the “service”).

By creating an account, starting a trial or otherwise using the service, you agree to these terms, to our privacy policy and to our disclaimer. If you use the service for a company, you agree on its behalf and confirm that you are allowed to.

Section 16 requires disputes to be settled by individual arbitration and not in court or as a class action. You can opt out of that within 30 days of first agreeing to these terms; section 16 says how.

You must be at least 18 and able to enter a binding contract. The service covers property in the United States and is offered to people and businesses located there.

The service is a tool for real estate investors and the people who work with them. It is intended for business and investment use, not for personal, family or household decisions such as buying a home to live in.

You need an account to analyze a property. Give accurate information and keep it current. A sign-in is for one person: do not share it, and do not let one seat be used by several people.

You are responsible for activity under your account. Tell us at support@arvsignal.com as soon as you suspect someone else has used it.

The service finds comparable sales, estimates an after-repair value and a repair budget, and works out deal numbers from them. Every figure is an estimate made from public records and data we license, together with the assumptions and corrections you enter.

The service does not give appraisals, broker price opinions, or legal, tax, lending or investment advice, and using it does not create a brokerage, agency, advisory or fiduciary relationship with us. What an estimate can and cannot be used for is set out in the disclaimer, which is part of these terms.

You are responsible for your own decisions, including what to offer, what to pay and whether to buy at all, and for checking the facts those decisions rest on.

Trial. A new account may start with a free trial of 7 days or 5 analyses, whichever is used up first. One trial per person or business. We may require a payment method to start a trial; if we do, we will say so before you start, tell you what you will be charged and when, and you can cancel before then at no cost.

Plans. Paid plans are sold by subscription and described on the pricing page. Each includes a number of analyses per billing period. An analysis is used when the comp search for a property first completes. Opening an analysis again, changing it, re-running it, and building reports do not use another. Unused analyses do not carry over.

Use beyond the allowance. Unless overage is turned off for your account, you can keep analyzing past your plan’s allowance, and each additional analysis is charged at the rate shown on the pricing page (currently $1.00) on your next invoice.

Payment. Subscriptions renew automatically for the same period until cancelled. You authorize us, through our payment processor, to charge your payment method for each period in advance and for any overage in arrears. Prices do not include taxes, which are added where they apply. If a charge fails, we may suspend the account until it is paid.

Price changes. We may change prices or plans. A change to what you are already paying takes effect at your next renewal, and we will tell you at least 30 days before it does.

You can cancel at any time from your account or by writing to support@arvsignal.com. Cancelling stops the next renewal. Your plan stays active until the end of the period already paid for, and your saved analyses remain available to you until then.

Each analysis costs us money to produce, so payments are not refundable, and we do not give refunds or credits for part of a period, for analyses not used, or for a plan you did not use, except where the law requires it. Charges for use beyond your allowance before you cancelled remain due.

You may use the service to evaluate properties for your own business, and you may share the reports it produces with the people involved in a deal, such as a buyer, seller, partner or lender. You agree not to:

• resell, sublicense, publish or redistribute the property data, or use the service to supply data or valuations to others as a product of your own;
• copy the data in bulk, scrape the service, or use automated means to reach it other than an interface we provide for that purpose;
• use the service or its output to build or improve a competing product, dataset or valuation model;
• use any information from the service to decide a person’s eligibility for credit, insurance, employment, housing or a government benefit, or for any other purpose covered by the Fair Credit Reporting Act. ARVSignal is not a consumer reporting agency and its output is not a consumer report;
• use it to discriminate against anyone in violation of the Fair Housing Act or other law, or to stalk, harass or unlawfully contact a property owner or occupant;
• present an estimate from the service as an appraisal, or remove or hide the notices on a report;
• interfere with the service, probe or bypass its security or its usage limits, or use it to break the law or someone else’s rights.

You are responsible for following the laws that apply to your own business, including licensing, marketing, telemarketing and wholesaling rules in the states where you operate.

Property records, sales, deed histories, listing information and rent estimates come from county public records and from data providers who license them to us. The providers and their sources own that data. It is supplied as it is recorded, and records can be incomplete, late or wrong. We do not verify it against the property itself.

The service uses Google Maps features, including address suggestions and Street View imagery. Your use of those features is subject to the Google Maps/Google Earth Additional Terms of Service and the Google Privacy Policy. Maps and imagery belong to their owners and are shown for reference only.

You keep ownership of what you enter or upload: corrected property facts, the comps you choose, your assumptions, notes and any files. You give us permission to store, process and display it so that we can provide the service to you and the people you share with.

We may use information about how the service is used, including the corrections and comp choices people make, in aggregated or de-identified form to maintain and improve the service and its valuation methods. We will not publish it in a way that identifies you.

You confirm that you have the right to give us what you upload and that it does not break the law or anyone else’s rights.

We and our licensors own the service, including its software, design, methods, text and marks. These terms give you a limited, non-exclusive, non-transferable right to use it while your account is in good standing, and nothing more.

If you send us suggestions or feedback, we may use them without restriction and without owing you anything.

We work to keep the service available but do not promise that it will be uninterrupted or error-free. Coverage depends on public records and on our data providers, and may vary by state and county or change over time. We may add, change or remove features. If a change materially reduces what your paid plan provides, we will tell you in advance where we reasonably can, and you may cancel.

We may suspend or close an account that breaks these terms, puts the service or other people at risk, or has an unpaid balance. Where it is reasonable to do so, we will tell you first and give you a chance to fix the problem.

You may stop using the service and ask us to delete your account at any time. When an account is closed, your right to use the service ends. Sections that by their nature should continue, including those on payment owed, acceptable use of data, disclaimers, limits on liability, indemnity and disputes, continue to apply.

To the fullest extent the law allows, the service, the data and every estimate and report are provided “as is” and “as available”, without warranties of any kind, whether express, implied or statutory, including warranties of merchantability, fitness for a particular purpose, accuracy, title and non-infringement.

We do not warrant that any value, repair figure, comparable sale or record is accurate, complete or current, that a property will sell or appraise for any amount, or that a deal will be profitable.

To the fullest extent the law allows, we and our providers are not liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost opportunities, lost data or the cost of a transaction, however caused, even if we were told they were possible. This includes any loss arising from a decision to buy, sell, offer on, finance or pass on a property.

Our total liability for all claims relating to the service is limited to the greater of (a) the amount you paid us for the service in the 12 months before the event giving rise to the claim and (b) US $100.

Some states do not allow certain exclusions or limits, so parts of this section and section 13 may not apply to you. They apply to the extent the law permits.

If someone brings a claim against us because of how you used the service, what you uploaded, or your breach of these terms or of the law, you will defend us and cover the resulting losses and reasonable costs, including legal fees. We will tell you promptly about any such claim and may take part in its defense at our own expense.

Talk to us first. Before starting a formal dispute, write to support@arvsignal.com with your name, your account email, what happened and what you want. We will do the same with you. Both of us will try in good faith to resolve it for 30 days.

Arbitration. If it is not resolved, any dispute or claim between you and us that arises from or relates to these terms or the service will be decided by binding arbitration administered by the American Arbitration Association under its rules then in effect (the Consumer Arbitration Rules where they apply, otherwise the Commercial Arbitration Rules), by a single arbitrator. The arbitrator decides all issues, including whether a dispute can be arbitrated. Hearings may be held by video or phone, or in person in Fort Lauderdale, Florida. The Federal Arbitration Act governs this section. Judgment on the award may be entered in any court with jurisdiction.

No class actions. You and we may bring claims only on an individual basis, and not as a plaintiff or class member in any class, collective, consolidated or representative proceeding. The arbitrator may not combine more than one person’s claims and may award relief only to the individual party and only as needed to resolve that party’s claim. You and we each give up the right to a jury trial.

Exceptions. Either of us may bring an individual claim in small-claims court if it qualifies, and either may go to court for an order to stop misuse of intellectual property or of the data.

Opting out. You may opt out of arbitration by emailing support@arvsignal.com within 30 days of first agreeing to these terms, from your account email, saying that you opt out. Opting out does not affect any other part of these terms.

If the bar on class proceedings is found unenforceable for a particular claim, that claim alone will go forward in court and not in arbitration, and the rest of this section still applies.

These terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules, and by the Federal Arbitration Act where it applies. For any dispute that is not arbitrated, you and we agree to the state and federal courts located in Fort Lauderdale, Florida.

We may update these terms. When a change is material, we will tell you by email or in the application at least 14 days before it takes effect, and the date at the top of this page will change. If you keep using the service after that date, you accept the updated terms. If you do not accept them, cancel before then.

These terms, with the privacy policy and the disclaimer, are the whole agreement between you and us about the service and replace any earlier one. If part of them is found unenforceable, the rest stays in effect. Not enforcing a term is not giving it up. You may not transfer this agreement without our consent; we may transfer it to a successor to our business. Neither of us is liable for a failure caused by events beyond reasonable control.

You agree that we may send you notices and records electronically, to your account email or in the application. Send notices to us at support@arvsignal.com.